PrestaShop support for faults that need proper diagnosis
When a store fails, the visible symptom is not always the cause. I investigate logs, recent changes, code and infrastructure before proposing the safest fix.
Common support cases
I support existing PrestaShop stores remotely and can coordinate with your host or other suppliers when the evidence crosses system boundaries.
- 500 errors and blank pages
- Checkout, payment and carrier failures
- Module conflicts and override problems
- Slow storefronts and back offices
Evidence before assumptions
Diagnosis may require temporary access to staging, logs, code and the PrestaShop back office. Credentials should be shared through an agreed secure channel and revoked when no longer needed.
Hourly technical support
Support is normally billed at €30/hour + VAT where applicable, with findings and next steps communicated clearly.
Useful answers before we start
Can you guarantee a fix before investigating?
No responsible developer can guarantee an unknown fault. I can define an initial diagnosis step and report what the evidence shows.
Can you work with my hosting provider?
Yes. I can provide technical findings or coordinate with the host when server configuration or infrastructure is involved.
Do you offer urgent support?
Availability varies. Send the impact, URL, error and recent changes so I can confirm whether I can take it on.