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Urgent PrestaShop technical support

Urgent PrestaShop support

Technical support PrestaShop

HTTP 500, checkout down, payment gateway dead. You speak with the developer who opens the store and reproduces the fault.

WhatsApp now +34 640 661 587 What to send
Production incidents 1:1 developer €30/h diagnosis
Send this now

What I need to start diagnosis

Do not send passwords in the first message.

  1. 1
    Public URL

    The storefront that is failing, plus back office if the admin is the issue.

  2. 2
    Exact error

    HTTP status, white screen, payment message — a screenshot helps.

  3. 3
    Last change

    Module update, PHP bump, theme edit, or “nothing, it just broke”.

  4. 4
    Business impact

    Can it still take orders? Since when?

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PrestaShop incident diagnosis
Typical faults

What I get called for

If sales are down, that is the priority — not a redesign.

500

HTTP 500 / white screen

PHP fatals after a module or PHP version change.

PAY

Checkout or payments

Gateway timeouts, missing confirmation emails, carts that will not convert.

BO

Back office down

Admin CSS gone, login loops, or modules that crash the dashboard.

MOD

Module conflict

Two Addons modules fighting hooks on the same cart event.

MAIL

Emails stopped

Order mails, cron, or SPF — I isolate whether it is PrestaShop or the host.

SSL

Mixed content / HTTPS

Broken assets after a domain or certificate change.

Process

How an incident is handled

1

Triage

URL, error, last change. I say if I can take it now.

2

Reproduce

Logs and a copy of the fault before I change production.

3

Fix or contain

Restore service first. Then the durable fix.

4

Handover

What broke, what changed, what to watch. Hourly €30 + VAT.

Questions

PrestaShop support FAQs

Can you guarantee a fix before investigating?

No. Unknown faults start with diagnosis. I report what the evidence shows.

Do you offer same-day PrestaShop support?

Availability varies. Send impact, URL, error and the last change so I can confirm.

Can you work with my hosting company?

Yes, when server configuration or infrastructure is involved.

Should I send the admin password now?

No. Do not send credentials in the first message.

Now

Store down? Write now.

WhatsApp with the URL and the error. If it is not an emergency, use the quote form.

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